Revolutionizing Recall Management With BizzyCar's Automated Platform

In the ever-evolving automotive industry, dealing with vehicle recalls can be a daunting task for car dealerships. The founder and CEO of BizzyCar, Ryan Maher, a third-generation car dealer from St Louis, Missouri, experienced these challenges firsthand. His journey from frustration to innovation led to the creation of BizzyCar, an automated recall management platform that is changing the game for dealerships across the nation.

Ryan Maher, St. Charles Automotive Group & CEO of BizzyCar

The Genesis of BizzyCar

Ryan's story began with a common pain point: managing vehicle recalls efficiently. During a busy sales weekend, he received a notification of 42 recalls within his dealership's primary market area (PMA), armed only with a VIN list and no easy way to contact the vehicle owners. This sparked a quest for a solution that culminated in the birth of BizzyCar.

The breakthrough came from an unexpected source: AutoTrader. By conducting a 25-mile search for vehicles in his PMA and identifying those with recalls, Ryan found a way to address the issue head-on. This strategy, born out of necessity during the COVID-19 pandemic, laid the groundwork for what would become BizzyCar.

Learn more about Ryan's background and story on the Car Dealership Guy Podcast.

How BizzyCar Works

BizzyCar is designed to automate the entire recall management process for dealerships. It uses artificial intelligence to identify vehicles with open recalls within a dealership's PMA, reaching out to customers to schedule repairs directly through the dealership's management system (DMS). The platform not only finds vehicles listed in the dealership's DMS but also those on other dealers' lots and in customer driveways, thanks to its integration with OEM and consumer data.

One of the platform's most innovative features is its ability to communicate with customers without their prior consent, leveraging exceptions for safety recalls under regulations like the TCPA. This capability is particularly valuable in states with strict privacy laws, like California.

The Impact on Dealerships

The benefits of using BizzyCar extend far beyond simplified recall management. Dealerships using the platform have seen significant improvements in recall compliance, customer loyalty, and retention. Moreover, the platform has opened up new sales opportunities, with 44% of customers brought in for service through BizzyCar making additional purchases.

BizzyCar's automated platform means that 97% of its users never need to log into the system, making recall management virtually hands-off for dealerships. This level of automation is a game-changer, allowing dealers to focus on what they do best: selling and servicing vehicles.

Looking Ahead

BizzyCar's success story is just beginning. With over 1,000 dealers already on board, the platform is set to expand its reach and continue revolutionizing recall management. For dealerships looking to streamline their operations and improve customer satisfaction, BizzyCar offers a compelling solution that promises to turn the challenge of managing recalls into an opportunity for growth and enhanced service.

In an industry where time is money, and customer satisfaction is paramount, BizzyCar's automated recall platform represents a significant leap forward. By addressing recalls efficiently and effectively, dealers can not only ensure compliance and safety but also build stronger relationships with their customers. As BizzyCar continues to evolve, it's clear that the future of recall management is here, and it's automated.

Learn more about BizzyCar at https://bizzycar.com