Recalls are one of the most under-leveraged revenue opportunities in the automotive industry. Yet, many dealerships are tempted to attempt to manage them using internal BDCs, often with limited success. While your in-house call center might be effective for appointment setting or CSI follow-ups, managing recalls is an entirely different beast.
Here’s why dealerships that partner with BizzyCar outperform those who rely solely on internal resources for recall outreach:
The automotive industry is in the middle of a technology transformation. Artificial Intelligence (AI) is becoming a core component of dealership operations. AI providers like Stella, Numa, and others are helping dealers streamline inbound phone calls by answering customer questions, routing calls, and scheduling appointments using conversational AI.
But here’s the thing: those platforms only handle inbound.
BizzyCar is doing something fundamentally different. We’ve taken AI and applied it to the outbound process, replacing your recall calling efforts with automated, AI-powered texting. This isn’t just sent text notifications, it’s initiating conversations and driving real results.
Your BDC is likely juggling dozens of priorities—from appointment confirmations to service reminders and sales calls. Recall outreach often becomes another task on an already overcrowded to-do list.
BizzyCar is purpose-built for recall management. Our automated platform instantly identifies open recalls, reaches out to affected customers via AI-powered texting (the channel they actually respond to), checks parts availability and books appointments directly into your service scheduler.
We don’t get overwhelmed. We don’t take breaks. We don’t slow down.
A BDC calling customers about recalls sounds good in theory, but the reality is fewer people answer phone calls these days. Meanwhile, BizzyCar’s smart texting campaigns boast contact and conversion rates that blow traditional phone outreach out of the water.
We're not relying on voicemail and callbacks. We’re using tested workflows that maximize engagement and convert recall alerts into booked appointments, without any phone tag.
Your BDC is likely using spreadsheets or pulling data from your DMS manually. With BizzyCar, data is continuously synced from both your DMS and directly from the OEM , so we always have the most up-to-date vehicle and customer info.
This means:
We identify recalls as soon as they’re issued
We stop outreach the moment a recall is completed
We track every customer interaction and appointment outcome automatically
This level of data integrity and automation simply isn’t possible with a manual in-house process.
Staffing a recall team internally is costly. You’re paying salaries, equipment, benefits, training costs, and still not guaranteed consistent performance. Turnover, time off, and competing priorities all impact results.
BizzyCar is turnkey and cost-effective. We deliver consistent, scalable recall outreach without adding to your payroll. That means more appointments, more ROs, and more revenue—without burning out your BDC staff.
Our recall campaigns don’t just bring customers back in, they often result in:
Upsold services
New customer retention
Increased CSI scores
Higher RO values
When customers come in for a recall, that’s your opportunity to re-engage, inspect, and convert. BizzyCar ensures you don’t miss that chance.
One of the most powerful (and overlooked) aspects of BizzyCar’s platform is our ability to reach customers who have previously opted out of dealership marketing.
Due to FTC exemptions surrounding vehicle safety recalls, BizzyCar is legally allowed to contact customers, even if they’ve opted out of your standard marketing communications. That’s because recall outreach isn’t considered marketing, it’s a federally mandated safety issue.
Your BDC, marketing team, or third-party mail vendors can’t always get through to these customers. We can.
This means more contacts reached, more vehicles fixed, and more opportunities to bring customers back to your store, even the ones who’ve gone completely dark.
Your internal team is valuable, but they weren’t built to manage a process as complex and critical as recall outreach. With BizzyCar, you get a fully managed, automated, and data-driven recall platform that outperforms traditional BDC methods in every measurable way.
It’s not about replacing your team, it’s about empowering your dealership to do more, with less effort, and better results.
👉 Want to see how BizzyCar can drive recall revenue for your store? Schedule a demo today.