Convenience Meets Innovation: The Mobile Service Revolution
St. Charles Hyundai is revolutionizing automotive service in the St. Peters, Missouri region as one of the first Hyundai dealerships in the nation to initiate a Mobile Service. Dedicated to customer satisfaction and safety, the dealership now offers unprecedented convenience for vehicle servicing and recall completion.
Acknowledging the busy schedules of customers, St. Charles Hyundai has equipped a Ford Transit for Mobile Services to handle general maintenance tasks. Additionally, they have outfitted a Hyundai Tucson to address the "Campaign 993" recall, which affects almost 4 million vehicles. This is a direct response to growing concerns over vehicle thefts, as certain Hyundai models have been targeted through social media due to their lack of engine immobilizers.
This innovative service brings essential car care directly to the customer, an approach that Hyundai owners have embraced wholeheartedly. In the last week alone, the mobile team achieved three to five recalls daily, with customers expressing significant satisfaction. One remarked: "I am busy, and scheduling time to come into the dealership is inconvenient, which I have been pushing off. When the dealership reached out to me that they could come to complete the recall, I signed up immediately." This service not only meets but surpasses customer expectations.
Another customer said: "I will definitely tell my friends about my positive experience with mobile service." Evidently, St. Charles Hyundai's Mobile Service is redefining the conventional service model to align with contemporary lifestyles.
Recently, corporate representatives from Hyundai Motor America visited St. Charles Hyundai to observe the mobile service process in action with customers. They recognized the program's success and its potential as a benchmark for dealers nationwide. During the visit, they watched a technician perform basic maintenance, minor repairs, and recall-related work.
St. Charles Hyundai is inviting all of its Hyundai owners to experience the future of vehicle servicing — where convenience and exceptional care come to your doorstep.
For efficient mobile service experience, St. Charles Hyundai partnered with the St. Louis automotive tech firm BizzyCar to employ their suite of products.
BizzyCar's Mobile Service Command Center allows the dealership’s Mobile Service Coordinator to manage the mobile technicians' schedules, view workflows, and monitor vehicles in real time, ensuring seamless operation and coordination.
BizzyCar's Mobile Service Technician App empowers technicians with scheduling, comprehensive route management featuring integrated turn-by-turn navigation, and a digital workflow that encompasses parts management, check-ins, inspections, and the ability to upload photos.
BizzyCar's Recall Management Platform leverages the most accurate recall data available, identifying and prioritizing vehicles within the dealership's customer base that are subject to open recalls. It utilizes AI-powered outreach to set mobile service appointments efficiently.
Learn more about BizzyCar's Mobile Service at https://www.bizzycar.com/mobile-service
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To learn more about BizzyCar visit BizzyCar.com
